- How do I track my order?
You can track your order using the tracking link we provided to you or simply email/call us. Allow several days after purchase for the item to be shipped and for tracking info to be updated.
- Do your shipping speeds include processing time?
No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 4-8 days to deliver, in total it would be 7-12 days for delivery period.
- Are the shipping times guaranteed?
When you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then let you know the estimated arrival date for your item – and that’s something we stand by. Sometimes bad weather or carrier delays can throw a spanner in the works, but if your order doesn’t get to you on time, contact us and we’ll make it right.
- Can I cancel my order once it is placed?
As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Please be certain before completing the checkout. If you would like to return your item once you receive it, you can do so in accordance with our Returns & Refunds Policy.
Also, please be sure to enter the correct shipping address. We are not responsible for items shipped to an incorrect address provided by the purchaser.
- What should I do if I forgot my username?
Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email ([email protected]) and we can look up this information for you.
- I am with a school. Do you accept purchase orders?
Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at [email protected] to receive instructions on how to be approved and submit your PO.
- Can I place a COD order?
No, we do not accept COD orders. All orders must be paid for at the time of purchase.
- I ordered the incorrect item(s). What do I do?
You can email us and request for a return claim. You can also read the “Return Policy” in the Our Policies Section at the bottom right hand corner of our site. Once on this page you can follow up our instructions for return process. Make sure and include your order number, item(s) that you’re requesting to return. Once this information is received we will contact you back by email with your return details and give you a FREE RETURN LABEL.
- If my order is delayed, what should I do?
If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Care Team. We’ll be more than happy to help!
- Is all of your merchandise new?
Yes, all of our merchandise is new and not worn.